Every bar or restaurant owner understands how critical their employees’ performance are to their business. Just watch any episode of Restaurant Stakeout on the Food Network, and you’ll see all of the things that can go wrong inside restaurants when trouble employees act inappropriately on the job, such as stealing, drinking, or treating customers poorly when nobody is around to see them in action.Read more
With the trend towards shorter meetings, event planners all over the world find that it is essential to speed up food and beverage service. While pre-pouring water and pre-setting salad may seem like ideal solutions, food and beverage professionals have concerns about food sitting and being exposed to sneezing and coughing:Read more
n my previous guest post by Amanda Cusack “8 Tips for Successful Restaurant Marketing, one of the things she mentioned was that most successful restaurants have at least one signature dish. Take Madam Kwan’s for instance. When you mention Nasi Bojari, the first thing thats comes to most people’s mind is Madam Kwan Restaurant. In the 90’s in Singapore when you mention Chicken Rice, most people will say Chatterz at the Singapore Mandarin Hotel. Their Chicken Rice was the talk of Singapore at that time, so much so it was a signature dish in every Singapore Mandarin Hotel..Read more
I came across this book on display at a group team building activity in my former hotel. This Team Building company brings lots of different corporate groups to our hotel. This particular group was learning about providing Great Customer Service. The book looked like a children story book similar to the cover of “Who Moved my Cheese”. It even had a boring cover with just the word “Fish” and a drawing of a fish on it. So I just passed it by. Yes I am guilty of Judging a Book by its Cover.
Then lately my present boss, highlighted of about Customer Service and how we can try to make the work more fun even for work that is boring and mundane. He highlighted about the Pike’s Place Fish Market in Seattle, America that is famous. People go there not only to buy fish but also to see the antics of the staff there. He said that there is even a motivational book written about this place. I remembered this book and got it. Like most books in this lens, its a simple to understand and a fun read. The book shares with you how to boost your employee morale and thus increases your revenue.
Recently I joined a family resort as the head of the Food and Beverage Department. As with most businesses, we are always looking for ways to enhance our customers experience thus bringing in repeat business. In my previous post “Restaurant Promo Idea #13-Promote through Kids”, I’ve mentioned that kids choose 50% of restaurant visits and according to a recent study 75% of parents consider their kids preference when choosing a restaurant.Read more