A Simple Approach to Great Customer Service from Pike’s Place Fish Market

I came across this book on display at a group team building activity in my former hotel. This Team Building company brings lots of different corporate groups to our hotel. This particular group was learning about providing Great Customer Service. The book looked like a children story book similar to the cover of “Who Moved my Cheese”. It even had a boring cover with just the word “Fish” and a drawing of a fish on it. So I just passed it by. Yes I am guilty of Judging a Book by its Cover. 
Then lately my present boss, highlighted of about Customer Service and how we can try to make the work more fun even for work that is boring and mundane. He highlighted about the Pike’s Place Fish Market in Seattle, America that is famous. People go there not only to buy fish but also to see the antics of the staff there. He said that there is even a motivational book written about this place. I remembered this book and got it. Like most books in this lens, its a simple to understand and a fun read. The book shares with you how to boost your employee morale and thus increases your revenue.

Share
Read more

Learning by Watching Television

I feel everyone has heard this mantra at a point of their life. The mantra goes like this “If you want to succeed in life, you need to do something you are passionate about“. Mine is the Food and Beverage. So much so that my other half says that she is the second wife, my job is my first wife. Thats true. I can’t stop working. When I am eating out, I always observe what the wait staff do, how food is presented and so on. Even when we stay in hotels, I like to wake up early and walk around the hotel. My wife always say when we are on holiday why can’t I leave my work at home. Even the shows I like to watch are related to the Food and Beverage field.

Share
Read more

The Brilliant Basics to Exceptional Restaurant Service- Free E Book

Service in the front is as important as as a good chef. I have mentioned this in my website Restaurant Promo Ideas previously. You can have the best Michelin Star Chef, but if your staff can’t sell the product or can’t get the food item to the customers table properly and promptly. You will slowly loose your customers.As customers are the life blood of any restaurant, your business will gradually decline. There are lots of resources on the net to help you train your service staff both free and with a price tag. This free ebook consist of 13 chapters of the author’s experiences and knowledge in relation to restaurant service.

Share
Read more

Service Equals Performance Equals Service

Service can be described as a “performance” of some kind involving two parties, whereby one party is the benefactor and the other party is the performing party receiving some type of monetary payment. The value of the Service depends on the personal experience of the benefactor. When I looked it up in Webster’s, there it was at #11 out of 31 definitions. The payment part was not included, but the key word mentioned was “performance.”

Share
Read more