You may have the tastiest food in town, but you don’t see repeat business. Customers go out your door praising your food but you never see them come back. Business start dropping. You spend tons of money on advertising, but you still never get repeat business. You wonder whats wrong. Could it be the menu. You change the menu but still business doesn’t come.Read more
As January rolls around again, it’s time to reflect on the highs and lows of the last 12 months and plan for the year ahead.
Whatever happened in 2014, think of 2015 as a clean slate—a new, shiny, fresh-out-of-the-box year, which you can make your own. Here are 10 customer service tips to ensure that you—and your customers—have a happy new year.
It’s Monday and the first day of Customer Service Week. Let’s begin by setting goals for a long-term strategy to make sure that customer service is one of your company’s competitive differentiators.
I think it’s a fair estimate that a typical customer service representative handles more than 10,000 calls a year. That’s 10,000 interactions, 10,000 opportunities to positively influence the customers’ loyalty toward the brand and the company. There is no other department so uniquely positioned to achieve this goal. The Customer Service Department must take its place on the C Suite level to have the greatest impact.
Everyone needs to a dose of customer service inspiration every day. Here are ten heartwarming stories of outstanding customer service performed by businesses who “walk the talk” when it comes to delivering the kind of service that wins a customer over for life. Read on!Read more
Any marketer can tell you that you not only need to find new customers, but you need to increase sales to your current customers … you need them to come back regularly, to bring their loved ones to eat too, to recommend you to their friends, and to spread the word that you serve the Best _______ in Town!
Here are 20 Ideas for Restaurant Marketing that will deepen your relationship with your current customers and help you entice the new ones to keep coming back for more.