F & B Articles – The Biggest Reasons Restaurants Lose Customers

I received this article  from one of the internet sites that I follow. The website is RestaurantNews.com. The article is The Biggest Reasons Restaurants Lose Customers”. You may have been successful before with with loads of customers flocking to your restaurant. Still that was before, now there might be a slowdown in revenue. Your customers might be dining somewhere else. That is  why you have to pay attention to the social media. See what people is saying about you. Occasionally the customer might exagerate. But when there is too many of the same complains, there might be some truth in it.

If you follow some the restaurant related reality shows like Mystery Diners, Restaurant Impossible. You will see that there are other factors other than your product that can make you loose your customers. Below is an short snippet from the article.

The Biggest Reasons Restaurants Lose Customers

Let’s face it. Every restaurant at one point or another is dealt the reality of lost customers. And while it’s impossible to please every customer, every time, if you find your restaurant’s business declining, there’s probably a bigger issue to blame than just the slow economy, a couple of negative online reviews, or a new restaurant down the block luring in your guests. Here are some of the biggest reasons why restaurants lose customers.



  • Substandard service: Poor service is a huge deal breaker with customers for obvious reasons. No matter how great the food or ambiance is, if your service is lacking, your guests will remember it. Substandard service can include a wide gamut of issues, from a slow kitchen to rude or inattentive server. For more on this topic, you may also like to read one of our earlier Smart Ideas blog posts: How Many Sales did your Staff Lose Today?

To know more please visit this post  The Biggest Reasons Restaurants Lose Customers

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2. “They” don’t want to create more competition for themselves (ie, other coffee shop owners).

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