Having worked in the Food and Beverage industry for almost two decades I naturally like anything that is related to this line of work so much so that my other half jokes, that the food industry is my first love. I love the challenge of bringing in business and she is comes in second. I love meeting people, seeing the result of a successful promotional activity. In this blog are some of the ideas that I have done and also some that I have seen to be successful.

Creating Great Customer Service Culture

If the Front Line staff is professional, friendly and is able to handle a customer’s needs, then that customer will have a positive impression of the hotel or its restaurant. Customer will not know how good your food is or how beautifully decorated. His only first impression of your place is how your frontline staff treats him. This experience can lead to repeat business and also as great word of mouth advertising tool.

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Some Ideas to Help you Market your Restaurant

A lot of people have this romantic dream of owning a restaurant. There are several challenges that you must go through in order to succeed. You need to bring customers to your place by doing something different. Cause customers are the life and blood of any restaurant. So how do you bring them in? In this blog are some of ideas that I have done and also some that I have seen to be successful.

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